Contact Policy — Yowal

At Yowal, we value clear and efficient communication with our customers. This Contact Policy explains how and when you can reach us, and what to expect when you do.

1. How to Contact Us

For any questions related to:

• Orders

• Shipping

• Refunds or replacements

• Product inquiries

• General support

Please contact us via email:

📧 yowalshop@gmail.com

At this time, email is our primary and official support channel.

2. Response Time

We aim to respond to all inquiries within 24–48 business hours, excluding weekends and public holidays.

During high-demand periods (such as promotions or holidays), response times may be slightly longer.

3. Information to Include

To help us assist you faster, please include the following information in your message when applicable:

• Your full name

• Order number

• A clear description of your request or issue

• Photos or videos (for damaged or incorrect items)

Incomplete requests may take longer to process.

4. Order & Shipping Inquiries

For questions related to shipping or delivery:

• Please allow sufficient time for tracking updates, especially for international shipments.

• Tracking information may take several days to update after dispatch.

Shipping-related concerns are handled according to our Shipping Policy and Return & Refund Policy.

5. Refund & Replacement Requests

All refund or replacement requests must be submitted via email and are reviewed in accordance with our Return & Refund Policy.

Requests that do not meet the eligibility conditions outlined in that policy may not be approved.

6. Professional Communication

We kindly ask all customers to communicate respectfully. Messages containing abusive, threatening, or inappropriate language may not receive a response.

7. Policy Updates

Yowal reserves the right to update this Contact Policy at any time. Any changes will be published on this page.